- Student Email
- Student Complaint Policy & Procedures
- Request A Tutor
- My NCWC
- Student Handbook
- Campus Security
The College’s policies that apply to students are published annually in the NCWC Catalog and in the Student Handbook. These publications are available on-line on the NCWC website. In an instance of perceived violation of a College policy, a student may file a complaint. This policy provides two avenues for pursuing a complaint: an Informal Resolution Procedure and a Formal Resolution Procedure. Students may utilize either or both procedures. Parent complaints are not covered by this policy.
- Informal Resolution Procedure
- The student arranges a meeting with the person involved with the complaint and/or with the direct supervisor of the person involved. For example, a student files a complaint in the Business Office involving the Cashier. The student would meet with the Cashier and/or the Business Office Manager.
- The student may utilize the formal complaint procedure if the informal process does not resolve the complaint, unless the situation is already covered by an existing appeals policy.
- Formal Resolution Procedure
A formal complaint is in writing and sets forth a statement of the issue, the College policy or procedures violated, and the specific remedy sought.
The complaint form can be found in Appendix A of this handbook.
- Academic complaints to the Provost and Senior Vice President of Academic Affairs
- Student Life complaints to the Vice President for Student Affairs and Legal Affairs
- Business Office complaints to the Vice President of Finance
- Financial Aid complaints to the Vice President of Finance Services and Marketing
- Complaints about Distance Education (administrative), ASPIRE and ASPIRE locations to the Vice President of Adult and Professional Studies
- Registrar’s Office complaints to the Registrar
- Complaints about discrimination and harassment because of disability or gender to the Vice President for Student Affairs and Legal Affairs
- Sexual assault complaints to the Vice President for Student Affairs and Legal Affairs
- Complaints against an Academic Chair, Director, Vice-President, etc., is submitted to the direct supervisor, such as the Provost or President
- Complaints against the President to the Chair of the Board of Trustees
- Other complaints to the Director of Human Resources
- The person to whom the complaint has been submitted conducts, within seven (7) business days of receiving the complaint, a formal conference with the student, permitting him or her to provide any necessary relevant information. The complaint recipient then confers with the other involved person or persons and conducts an additional investigation as he or she deems necessary.
- A written recommendation is sent within seven (7) business days of the first formal conference to the student and the other involved person or persons. The written recommendation states the background information, the rationale for the recommendation, and the recommended remedy, if any.
- Copies of the original complaint and the written recommendation are kept in the complaint recipient’s office for a minimum of five years.
- Level 2
- If the complaint is not resolved in Level 1, the student or one of the other involved parties may, within fourteen (14) business days of receipt of the Level 1 recommendation, appeal to the direct supervisor of the person who wrote the recommendation. The President makes the final decision if he or she is the supervisor.
- The supervisor holds a conference with the party appealing the Level 1 recommendation within fourteen (14) business days of receipt of the appeal. He or she then sends a written recommendation to the student and other involved person or persons within fourteen (14) business days of such conference.
- In cases of appeals to Level 2, copies of the original complaint, the Level 1 written recommendation, and the Level 2 written recommendation or the final decision by the President are kept in the supervisor’s office for a minimum of five years.
- Level 3
- Except in the case of a complaint against the President, where the Board of Trustees has final authority, appeals of the Level 2 recommendation are submitted to the President within fourteen (14) business days. The President makes the final decision.
- The President’s written decision is sent to the student and other parties within fourteen (14) business days of receiving the Level 3 appeal.
- In cases of appeals to Level 3, copies of the original complaint, the previous written recommendations, and the final decision are kept in the President’s Office for a minimum of five years.
- Complaints Not Covered by This Policy
The College provides specific appeal processes for the following academic issues:
- Grade appeals;
- Appeal of academic standing (withdrawal, course drops, academic suspension);
- Academic Integrity violations.
- Students should follow the appropriate appeal process for these issues as provided in the College Catalog.
The Director of Security, his/her designee, and the Security officers are responsible for the enforcement of campus policies, traffic regulations,and emergency assistance. Upon request, Security personnel will provide after-dark escort service for students walking to and from campus facilities.
Although every effort is made to ensure campus safety, students have a major responsibility to use good judgment in their actions and to report immediately all suspicious and emergency situations to Campus Security or residence hall staff. Campus Security works closely with outside law enforcement agencies and contacts them for assistance when necessary.
Lost or stolen items should be reported immediately to Security staff. While the College takes all possible precautions to help residents protect their possessions, the College does not assume responsibility for items that are lost, stolen, or damaged. Students are advised to determine if their possessions are covered by parents’ home owner’s insurance or, if needed, invest in adequate personal property insurance.
Click HERE to read more information on Campus Security and Emergency Prep Plan
Click HERE for the 2016 Security and Fire Safety Report