Online classes are offered through the Office of Adult and Professional Studies, which is designed for students who wish to strengthen their academic background, enhance their professional knowledge and skills, and advance their careers.
The entire program is tailored to the learning styles and schedules of working adults. Online courses are part of the Office of Adult and Professional Studies ongoing effort to accommodate the needs of adult students and help them meet their educational and professional goals.
State Authorization of Distance Education
This complaint process is ONLY for students taking online classes who live outside of North Carolina.
North Carolina Wesleyan College is approved by SARA-NC to participate in the National Council for State Authorization Reciprocity Agreements (NC-SARA).
NC-SARA is a voluntary, regional approach to state oversight of postsecondary distance education. A “State authorization reciprocity agreement”, SARA, is an agreement between two or more States that authorizes an institution located and legally authorized in a State covered by the agreement to provide postsecondary education through distance education or correspondence courses to students in other States covered by the agreement.
North Carolina Wesleyan College Complaint Policy and Procedures:
Federal regulations require NCWC to provide current and prospective students with the contact information for filing complaints with the appropriate agency in the state where the student resides. NCWC is committed to provide learning environments in which complaints are responded to promptly and with minimum distress and maximum protection to the parties. To that end, students at North Carolina Wesleyan College who would like to file a complaint with the institution should do so by completing the form online:
- Complaint Form: https://ncwc.edu/bishoplife/policy-procedures-student-complaint/
- Complaint Policy: https://ncwc.edu/wp-content/uploads/2016/10/STUDENT-COMPLAINT-AND-APPEALS-PROCESS.docx
Student complaints are processed through the Student Affairs Office:
- Edward Naylor, Vice President for Student Affairs and Dean of Students
- North Carolina Wesleyan College
- 3400 N. Wesleyan College
- Rocky Mount, NC 27804
University of North Carolina: Post-Secondary Education Complaints
The Licensure Division of the University of North Carolina System Office serves as the official state entity to receive complaints concerning post-secondary institutions that are authorized to operate in North Carolina. If students are unable to resolve a complaint through the institution’s grievance procedures, they can review the Student Complaint Policy, print out and complete the Student Complaint form and submit the complaint to:
- North Carolina Post-Secondary Education Complaints
- c/o Student Complaints
- University of North Carolina System Office
- 910 Raleigh Road, Chapel Hill, NC 27515-2688
UNC Student Complaint Policy: https://www.northcarolina.edu/sites/default/files/student_complaint_policy.pdf
UNC Student Complaint Form: https://www.northcarolina.edu/sites/default/files/student_complaint_form.pdf
For more information, call 919.962.4550 or send an email to: firstname.lastname@example.org.
To file a complaint with the Consumer Protection Division of the North Carolina Department of Justice, please visit the State Attorney General’s web page at: http://www.ncdoj.gov/complaint. North Carolina residents may call (877) 566-7226. Outside of North Carolina, please call 919.716.6000. En Espanol 919.716.0058. If you choose to mail a complaint, please use the following address:
- Consumer Protection Division
- Attorney General’s Office
- Mail Service Center 9001
- Raleigh, NC 27699-9001
Students from states other than North Carolina can find their appropriate state entity by visiting the State Higher Education Executive Officers Association (SHEEO) Members site at the following address: sheeo.org/our-members.
SARA North Carolina Student Complaints
SARA-NC Student Complaint Form http://www.saranc.org/docs/SARA-NC-ComplaintForm.pdf
The North Carolina State Education Assistance Authority (NCSEAA) serves as the SARA portal entity for North Carolina with the responsibilities defined by the National Council for State Authorization Reciprocity Agreements (SARA). Among the responsibilities assigned to the state portal entity is shepherding the resolution of, investigating and resolving as necessary complaints from distance education students who reside outside of the state and who have complaints regarding the institutions that participate in SARA North Carolina.
Students not residing in North Carolina and enrolled in a North Carolina institution that operates under SARA North Carolina may submit complaints to NCSEAA only after completing the complaint process established by the institution attended by the student.
Initial responsibility for the investigation and resolution of student complaints resides with the institution against which the complaint is made. Students must exhaust all opportunities for resolution at the institution before filing a complaint with the NCSEAA. Complaints regarding grades or student conduct violations are governed entirely by institutional policy and are not subject to review by NCSEAA.
Students who have exhausted institutional grievance processes and remain dissatisfied with the outcome may file a written complaint with NCSEAA within two years of the incident that is the issue of the complaint. Anonymous complaints will not be reviewed.
Filing a Complaint against a SARA North Carolina Institution
Using the student complaint form, describe your complaint and provide supporting documentation, including the outcome of the institutional complaint process. Follow the instructions on the web site to submit your form.
The NCSEAA will review a complaint that falls within its authority within 30 calendar days upon receipt. Qualifying complaints will be forwarded to the appropriate entity, as described below, for resolution:
- Complaints against any of the 17 UNC constituent institutions will be forwarded to the Office of Academic and Student Affairs at UNC General Administration;
- Complaints against any of the 58 state community colleges will be forwarded to the North Carolina Community College System;
- Complaints against any of the 36 independent colleges and universities will be forwarded to the North Carolina Independent Colleges and Universities; and
- Complaints against any other institution will be reviewed by the NCSEAA.
Reviews will be completed within 60 calendar days of the date a complaint is received. Staff representing the entities listed above will conduct initial reviews and submit findings and recommendations for resolution, if any, to the SARA North Carolina Director. The Director may extend the review by an additional 30 calendar days for a total of 90 days if necessary to ensure full understanding of the issues related to the complaint.
- If a complaint cannot be resolved by mutual agreement within the allotted period of time, the SARA North Carolina Director may deem that no action is needed, seek more information, or recommend action against an institution.
- The SARA North Carolina Director may consult with the SARA North Carolina Advisory Council before recommending action against an institution. Action may include direction to the institution to adhere to its institutional refund policy when the institution has not done so voluntarily.
- Any disposition by the SARA North Carolina Director is final with the exception of the decision to take an action against an institution based on a complaint. Should the Director choose to recommend action against an institution, such an action must be approved by the NCSEAA Board of Directors. The recommendation becomes final and binding following the Board’s approval. Nothing in this process precludes the State of North Carolina from using the laws of North Carolina to pursue action against an institution that violates those laws.
- The SARA NC Director will communicate the finding to the complainant and the institution involved in the complaint.
If a student wishes to contact the state portal entities for his or her home state, contact information for state authorization liaisons in each SARA state can be found on the NC-SARA website. State by state contact information for agencies responsible for receiving student consumer complaints is available online.
- SARA North Carolina
- North Carolina State Education Assistance Authority
- P.O. Box 14103
- Research Triangle Park, NC 27709
- Telephone: 855.SARA.1.NC (727-2162)
- Telephone: 919.549.8614, ext. 4667
Southern Association of Colleges and Schools Commission on Colleges (SACSCOC)
- Southern Association of Colleges and Schools Commission on Colleges
1866 Southern Lane
- Decatur, GA 30033
- 404.679-4500 / Fax: 404.679.4558
SACSCOC Complaint Procedures against the Commission (or Its Accredited Institutions):
To file a complaint against an institution accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC), complete the Commission’s Complaint Form and send two print copies to the President, Southern Association of Colleges and Schools Commission on Colleges, 1866 Southern Lane, Decatur, GA 30033-4097. (To access the Commission’s complaint policy, procedures, and the Complaint Form, please see Complaint Procedures Against the Commission or Its Accredited Institution.
North Carolina Wesleyan College (NCWC) has applied to participate in the National Council for State Authorization Reciprocity Agreement (NC-SARA). However, NC-SARA does not deal with professional licensing board approval for any courses or programs leading to professional licensure. If you are not a resident of North Carolina, and you are taking an online course or hybrid program leading to professional licensure, NCWC cannot guarantee whether the course or hybrid program meets requirements for professional licensure in your state. NCWC recommends that you consult with the appropriate licensing agency or board in your state or territory – including states participating in NC-SARA – prior to beginning your course of study. If you experience difficulty finding the licensure requirements for your state, please contact the Program Coordinator at North Carolina Wesleyan College for assistance.
After registering, log in to my.ncwc.edu and click on “My Courses” (on the left). Then click the title of the course for which you have registered. That link will take you to the instructor’s course webpage, where you will find instructions on your first assignment and other important course information posted approximately one week prior to the start date of the class.
If you have any questions about the class (or if there are any problems reaching the current course webpage) please e-mail the instructor directly.
Once you have registered for an online course, it is vital to access the course webpage and/or contact the instructor as soon as possible, so that you may order your textbook and begin preparing the first assignment. Instructors teaching online courses are required by the college to hold students accountable for having purchased the textbook prior to the start date of the course. Textbooks for online courses are available from the NC Wesleyan College Store.
The primary means of communication between students and instructors in online classes is my.ncwc.edu. Your instructor will use your my.ncwc.edu e-mail account to contact you, so please check it frequently. If you are unfamiliar with my.ncwc.edu, please click here for instructions on how to get started. By remaining enrolled in any online class, students certify that they have read and understood the Jenzabar LMS Student Guide available through the “Students” tab at my.ncwc.edu. Students who experience issues with Jenzabar are responsible for promptly contacting Information Systems.
You should also make sure that your system meets Wesleyan’s minimum software and hardware configurations. Click here to view these minimum requirements.
You also have online access to Wesleyan’s Writing Center, which provides resources for students who are unable to visit the lab in person. These resources, which include a databank of instructional materials and online help with writing assignments, are available at The Writing Center. Online tutorials may be scheduled by e-mailing email@example.com or by calling 252.985.5135.
Except for stipulations regarding enrollment of traditional students, online courses are governed by the same policies that apply to the ASPIRE Program 8-week courses. These policies appear in the ASPIRE (formally ADP) section of the NCWC College Catalog. Please pay particular attention to the refund policy for online classes. If you have questions regarding these policies, please contact the ASPIRE site at which you registered.
Before enrolling in any online course at Wesleyan, you’ll need to submit a signed Policy Agreement Form (requires Acrobat Reader). After completing the form, you may submit it in person or via fax at the ASPIRE campus where you wish to register. Fax numbers for the ASPIRE sites are:
Rocky Mount: 252.985.5236
NC Wesleyan’s Library is committed to helping users learn to find information efficiently and use it effectively. The library’s home page is your gateway to information resources and services. From there you can search the online catalog, search online databases, find research help, or request books and articles.
Search the library catalog to find resources in the library’s print and media collections as well as over 24,000 NetLibrary eBooks.
Go to the Library homepage to search Online Databases, which contain full-text articles in all subjects from over 19,000 magazines, newspapers, and journals. The library’s databases are restricted to actively-enrolled NC Wesleyan students, faculty, and staff. When you access the databases from off-campus, you will be prompted for a username and password. Your username is your first and last name input as one word; your password is your birthdate in six digits (mmddyy). More information on EZproxy is available at About EZProxy
Research assistance is available by telephone at 252.985.5350, by email at firstname.lastname@example.org, or online through NCKnows.
Having trouble finding what you need? We can help! Pearsall Library has access to books, videos, and journal articles at institutions all over the country. Simply complete an online Interlibrary Loan request, and the staff will locate the books or articles–in Wesleyan’s collection or at another library–and send them to you. Please keep in mind that it may take a week or more to deliver requested materials to you via snail mail. Remember! Library Staff are here to help you.