The College’s policies that apply to students are published annually in the NCWC Catalog and in the Student Handbook. In an instance of perceived violation of a College policy, a student may file a complaint. This policy provides two avenues for pursuing a complaint: an Informal Resolution Procedure and a Formal Resolution Procedure. Students may utilize either or both procedures. Parent complaints are not covered by this policy.
Informal Resolution Procedure
The student arranges a meeting with the person involved with the complaint and/or with the direct supervisor of the person involved. For example, a student files a complaint in the Business Office involving the Cashier. The student would meet with the Cashier and/or the Business Office Manager.
The student may utilize the formal complaint procedure if the informal process does not resolve the complaint, unless the situation is already covered by an existing appeals policy.
Formal Resolution Procedure
A formal complaint is in writing and sets forth a statement of the issue, the College policy or procedures violated, and the specific remedy sought.
- Academic complaints to the Provost and Senior Vice President of Academic Affairs
- Student Life complaints to the Vice President for Student Affairs and Legal Affairs
- Business Office complaints to the Vice President of Finance
- Financial Aid complaints to the Vice President of Finance Services and Marketing
- Complaints about Distance Education (administrative), ASPIRE and ASPIRE locations to the Vice President of Adult and Professional Studies
- Registrar’s Office complaints to the Registrar
- Complaints about discrimination and harassment because of disability or gender to the Vice President for Student Affairs and Legal Affairs
- Sexual assault complaints to the Vice President for Student Affairs and Legal Affairs
- Complaints against an Academic Chair, Director, Vice-President, etc., is submitted to the direct supervisor, such as the Provost or President
- Complaints against the President to the Chair of the Board of Trustees
- Other complaints to the Director of Human Resources
The person to whom the complaint has been submitted conducts, within seven (7) business days of receiving the complaint, a formal conference with the student, permitting him or her to provide any necessary relevant information. The complaint recipient then confers with the other involved person or persons and conducts an additional investigation as he or she deems necessary.
A written recommendation is sent within seven (7) business days of the first formal conference to the student and the other involved person or persons. The written recommendation states the background information, the rationale for the recommendation, and the recommended remedy, if any.
Copies of the original complaint and the written recommendation are kept in the complaint recipient’s office for a minimum of five years.
If the complaint is not resolved in Level 1, the student or one of the other involved parties may, within fourteen (14) business days of receipt of the Level 1 recommendation, appeal to the direct supervisor of the person who wrote the recommendation. The President makes the final decision if he or she is the supervisor.
The supervisor holds a conference with the party appealing the Level 1 recommendation within fourteen (14) business days of receipt of the appeal. He or she then sends a written recommendation to the student and other involved person or persons within fourteen (14) business days of such conference.
In cases of appeals to Level 2, copies of the original complaint, the Level 1 written recommendation, and the Level 2 written recommendation or the final decision by the President are kept in the supervisor’s office for a minimum of five years.
Except in the case of a complaint against the President, where the Board of Trustees has final authority, appeals of the Level 2 recommendation are submitted to the President within fourteen (14) business days. The President makes the final decision.
The President’s written decision is sent to the student and other parties within fourteen (14) business days of receiving the Level 3 appeal.
In cases of appeals to Level 3, copies of the original complaint, the previous written recommendations, and the final decision are kept in the President’s Office for a minimum of five years.
Complaints Not Covered by This Policy
The College provides specific appeal processes for the following academic issues:
- Grade appeals;
- Appeal of academic standing (withdrawal, course drops, academic suspension);
- Academic Integrity violations.
- Students should follow the appropriate appeal process for these issues as provided in the College Catalog.
- All vehicles operated by students matriculating in academic programs of the College must register their vehicles with the Security Office.
- Parking Permits/decals will be made available at the Administrative Check-in at the beginning of each semester. These permits may also be picked up at the Student Affairs Office in Hardees Building. It is the student’s responsibility to pick up his or her parking permit.
- Decals must be displayed on vehicles. Place the permit in the lower left hand corner of your rear window.
- Security offers limited assistance to students, faculty, staff, and visitors with vehicle problems. For those in need of technical service, Security will assist in locating sources for those requesting service.
- However, all business arrangements for outside services are between the party requesting the service and the providers of the service.
- All incidents occurring on campus that involve violation of the Criminal Code of North Carolina are investigated by Security and persons involved will be charged appropriately.
Parking Rules and Regulations
- Parking is prohibited where indicated by sign or painted curb.
- Valid parking spaces are marked with white lines.
- Parking in reserved spaces is prohibited.
- Parking in two spaces, on the grass, or paved sidewalks is prohibited.
- Unpaid tickets may result in towing of the vehicle.
- All costs incurred by towing are the responsibility of the individual.
- Ticketing for permits occurs 8:00 a.m.-6:00 p.m.
- No parking zones, yellow curbs, and reserved spaces are ticketed at all times.
- Parking in handicap spaces may result in towing of the vehicle.
- Violations result in a $10 fine, except for $15 for not having a valid permit, $25 for speeding, and $100 for parking in a handicapped space.
- Appeals can be made to the Dean of Students within 10 days of violation. After 10 days there is no appeal.
- Unpaid tickets will be billed to a student’s account. Remember that vehicles may be towed for accumulating unpaid tickets. Repeated failure to abide by College policy may result in suspension of parking privileges and/or disciplinary action. Please refer all questions or concerns about College
- Parking Policy to the Vice President for Student Affairs and Dean of Students (Hardees Building)
The Student Handbook is an official publication of North Carolina Wesleyan College. It is designed to assist each member of our college community in realizing the importance of mutual responsibility and support for the policies, traditions, and future growth of North Carolina Wesleyan College. The Student Handbook is also intended to help new students become integrated into the Wesleyan community. It contains pertinent information and instructions regarding conduct in order that one may fully participate in and enjoy the co- curricular as well as curricular environments of the College. Thus, it is our hope that the Student Handbook will give you guidance and direction as you chart a college career at North Carolina Wesleyan College.
The Director of Security, his/her designee, and the Security officers are responsible for the enforcement of campus policies, traffic regulations, and emergency assistance. Upon request, Security personnel will provide after-dark escort service for students walking to and from campus facilities.
Although every effort is made to ensure campus safety, students have a major responsibility to use good judgment in their actions and to report immediately all suspicious and emergency situations to Campus Security or residence hall staff. Campus Security works closely with outside law enforcement agencies and contacts them for assistance when necessary.
Lost or stolen items should be reported immediately to Security staff. While the College takes all possible precautions to help residents protect their possessions, the College does not assume responsibility for items that are lost, stolen, or damaged. Students are advised to determine if their possessions are covered by parents’ home owner’s insurance or, if needed, invest in adequate personal property insurance.
Click HERE to read more information on Campus Security and Emergency Prep Plan
Click HERE for the 2018 Security and Fire Safety Report
NCWC provides a confidential TIPLINE as a means by which community members may relay information anonymously. Our goal is to obtain information that leads to individual accountability regarding incidents that violate the college code of conduct, state or federal law or just information you think we need to know about. Thank you for helping make NCWC a better place to live, learn and work. All information is relayed confidentially without any identifying data.
Send a tip via the Tipline HERE